Faq

 

We are always ready to assist. These are some of the questions we are asked most frequently. Kindly go through them. If however, none of these captures your questions, kindly send us a message and we will definitely get back to you.

Before you book

How do I make a booking on your website?

 

You can make a booking directly from the website. But in case your route is not listed, just kindly send us a message and we will get back to you and the booking can be processed

What information do I need in order to book?

 

We will need to know the airport for pick up and your destination so we can easily calculate your routes for you and tell you the best option possible

I cannot find a route I want to book. What to do?

 

If your route is not listed, kindly send us a mail and we will get back to you with a custom quote.

How do I pay for my transfer?

 

You can pay for the transfer through online payments and bank transfers. We can also collect cash at the point of delivery.

Can I book a transfer with more than one stop?

 

Yes you can book a transfer with more than one stop. All routes will be calculated and added. Choose the routes you desire and we will communicate the price to you

Before you travel

What luggage entitlement will I have?

 

You are entitled to 20kg per passenger and a carry on. Special rates might apply if the luggage exceeds the stated weight

Where will I meet the driver when I arrive?

 

We have designated pickup points and the driver will always be there waiting. The designated pick up points will be communicated to you at the point of registration and confirmation

What happens if I can’t locate my driver?

 

If any situation arises and you cannot locate your driver, simply call our help lines and we will locate the driver for you.

My group size has changed, can I choose another vehicle?

 

You can choose another vehicle if your group size changes. The company policy states that a prior notice is given and the charges are updated accordingly.

How long will the transfer take?

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